Find your Nest production'southward MAC address

Like computers and other devices that connect to Wi-Fi, each of your Nest products has its ain MAC address: a unique combination of letters and numbers a device uses to identify itself on a  Wi-Fi network.

If you're having trouble getting your Nest product to connect to your network, you may demand to add its MAC address to your router's whitelist.

MAC filtering is used equally a security measure to prevent whatever unknown devices from joining the network. Many businesses use MAC filtering on their networks, but some dwelling networks do equally well.

Connect to a network with MAC accost filtering

All Nest products can connect to networks that have MAC address filtering enabled, but the MAC address must exist added to the network's whitelist.

  • If y'all're connecting to a business organisation network, but you're having trouble, your It administrator may have enabled MAC filtering. Y'all'll need to know the MAC accost for your Nest production so the IT administrator can unblock it. This is also known as adding it to the whitelist.
  • If y'all're connecting to a domicile network, you lot can find and edit the whitelist in your router's settings. Since Wi-Fi router software varies and then widely, check your router's documentation to check how to add new devices to the whitelist. Once you lot've added your Nest product'southward MAC address to the whitelist, you should be able to finish setup.

Important: Only modify router or network settings if you are authorized to exercise so. Be aware of how these changes will impact your network. E'er support your router's settings earlier changing annihilation.

Find the MAC address with the app

You tin detect the MAC address for your Nest products in the Nest or Home app as long every bit they're connected to Wi-Fi and appear in either app.

Nest app

  1. Open the Nest app Nest app icon.
  2. Tap Settings in the elevation correct corner of the Nest app home screen.
  3. Select the production that you want to check.
  4. TapTechnical info. You'll find the MAC address next toMAC orWi-Fi MAC.Note: Don't use the serial number side by side to802.fifteen.4 MAC. That's the address Nest products utilise to communicate directly with one another over a depression-power wireless connexion.

Google Home app

  1. Open the Google Dwelling house appGoogle Home app.
  2. Bear on and concord your device's tile.
  3. At the top right, tap Settings Device data.
  4. The MAC accost should exist listed under "Technical information."

Discover the MAC accost on your device

Older Nest thermostats

If you have a Google Nest thermostat, the MAC address is in the Technical Info card. Your thermostat needs to be installed and connected to power before you can open up theSettings menu.

You can detect your Nest thermostat's MAC address on the thermostat itself.

  1. Press the thermostat's ring to bring upwardly theQuick View menu.
  2. Plough the ring to coil toSettings and press the ring to select.
  3. SelectTechnical Info, and thenNetwork.
  4. Curlicue downwards to find your thermostat'south MAC address.

Cameras, doorbells, smoke alarms, locks, security and other products

Newer cameras, doorbells, Nest Protect, Nest Guard, Nest Detect, Nest × Yale Lock, and Nest Connect don't have their MAC address printed on their labels. Follow the app instructions in the section below to observe their MAC accost.

Older Nest cameras

If you have an older Nest Cam Indoor or Outdoor, yous can find the MAC address on the product label. The photographic camera's MAC address is the aforementioned as its serial number, which is printed on the dorsum (Nest Cam Indoor) or underside (Nest Cam Outdoor) of your camera.

Connect to Wi-Fi that blocks unknown MAC addresses

If your Wi-Fi router has MAC address filtering enabled and but allows whitelisted devices to connect, you'll need to add Nest production's MAC address to the whitelist. Refer to your router'due south transmission for instructions on how to do this.

You can oft detect the MAC address on the product itself. Go to the sections above for instructions.

If your product doesn't have the MAC address printed on it:

  1. Temporarily disable MAC address filtering. Refer to your router's manual for instructions on how to do this.
  2. Proceed setup with the app to connect your Nest product.
  3. Re-enable filtering once you lot've connected it.

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